Shipping Policy for Urbanase:
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- All deliveries to the US are free of charge
- All deliveries to Canada are free of charge
Shipping Range
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Delivery Area: We currently ship within the USA and Canada.
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Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
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Handling Time: Orders are processed within 1-3 business days, Monday to Friday.
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Transit Time: 4-10 business days, Monday to Friday
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Cut-off Time: Orders placed before 5pm Eastern Daylight Time zone (GMT-05.00) New York will be processed the same day; those placed after will be processed the next business day.
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No Shipping Days: Orders are not processed on weekends or public holidays.
Shipping Time
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Estimated Shipping time: Orders typically need 5-13 business days, Monday to Friday, after processing, depending on the destination.
Shipping Process
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Courier Services: We use reliable local carriers for last mile transit such as USPS and FedEx.
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Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Contact Information
E-Mail: support@urbanase.com
Phone: +1 213-816-6478
Store Name: Urbanase
Company name: Milano & Co Enterprises LLC
Company EIN: 83-2368939
Company Address: 13121 Espinheira Dr, Cerritos, California, 90703, United States of America
Customer Service Hours: Monday to Friday between 9:00 am to 5:00 pm. EST
